Refund & Cancellation Policy
This Refund & Cancellation Policy applies to bookings made for hair and makeup services (Hair Styling, Bridal, Engagement, Non-Bridal, Party, Editorial, Fashion), Makeup Courses/Training, and Personal Shopping services offered by Moi Belle By Robyn through www.moibellebyrobyn.com or via direct enquiry or Whatsapp, email. Social media or phone or any such communication digital or electronic communication medium or app.
Booking Confirmation & Advance Payment
A booking is confirmed only once an advance/booking amount (as communicated to you at the time of enquiry) has been received.
The advance amount secures your date and time slot exclusively, as we do not double-book.
All bookings have to be done via the official websites booking section.
Cancellations by the Client
Cancellation requests must be made in writing (WhatsApp, or via the booking page in the official website www.moibellebyrobyn.com and will be effective from the date/time such communication is received.
30 days before the scheduled service date: 100% of the advance amount will be refunded, cancellation fee will not be applicable.
7 days before the scheduled service date: 50% of the advance amount will be refunded, the remaining 50% would be considered as the cancellation fee.
Less than 7 days before the scheduled service date: the advance amount would not be refunded, but can be adjusted against a future date, subject to availability.
No-shows by client or cancellations on the day of the event: no refund will be issued, and full remaining payment (if any) may still be due.
Cancellations or Changes by Us
In the rare event that we must cancel or reschedule a confirmed booking due to circumstances beyond our control (illness, emergency, accident, force majeure, etc.), we will inform you at the earliest opportunity and offer either (a) a full refund of amounts paid, or (b) rescheduling to a mutually convenient date, at your choice.
We will make reasonable efforts to arrange a suitably qualified alternate artist from our team where possible, with your consent.
Rescheduling
Requests to reschedule a booking must be made at least 7 days in advance and are subject to our availability on the new requested date and time.
Rescheduling is generally permitted once free of charge; subsequent changes may incur an additional fee of Rs. 500 (Rupees Five Hundred Only) per change, subject to availability of the desired date and time slot by the client.
Refund Process
Approved refunds will be processed to the original mode of payment within 7–14 business days of approval.
Please note that bank/payment gateway processing times may vary and are beyond our control.
Service-Related Issues
If you are dissatisfied with a service rendered, please raise your concern with us within 24–48 hours of the event, so that we can review and, where appropriate, offer a resolution (which may include a partial adjustment, credit toward a future service, or other remedy at our discretion). Refunds are not automatically guaranteed for subjective dissatisfaction with a completed, professionally rendered service.
Non-Refundable Items
Travel charges, trial session fees (if separately charged and already rendered), and third-party costs already incurred on your behalf (e.g., products purchased specifically for your event under Personal Shopping) are generally non-refundable once incurred.
Cancellation will not be entertained once the booking has been made, as we will not be able to extend our services to any other client during that time period. Cancellation from your end will mean loss on our end. Hence once the time slot has been confirmed, the amount becomes non-refundable.
Contact for Cancellations/Refunds
To request a cancellation, rescheduling, or refund, please visit on www.moibellebyrobyn.com Whatsapp us at: ☎ +91-87921-97744